Privacy Policy
1. General Provisions
This Privacy Policy describes how our website collects, uses, stores, and protects personal data of users in accordance with applicable laws of the United Arab Emirates (UAE), international data protection regulations, and relevant provisions of the General Data Protection Regulation (GDPR) where applicable. By accessing and using our website, users agree to the principles outlined herein. The administration of the website is committed to ensuring transparency, fairness, and security in the processing of personal data, respecting the rights and freedoms of individuals as provided by UAE law and international standards. This policy applies to all visitors, registered users, and customers of our services.
2. Information We Collect
We collect personal and non-personal data from users when they interact with our website. Personal data may include, but is not limited to, names, contact details, email addresses, and information related to services requested. Non-personal data may include browsing history, IP addresses, device identifiers, and aggregated statistical data. Information may be collected through forms submitted by the user, cookies, analytics tools, or other lawful means. All collected data is handled in compliance with UAE legislation and relevant GDPR provisions to ensure lawful and transparent processing.
3. How We Use Information
The information collected from users is used solely for legitimate purposes related to providing and improving our services. This includes processing service requests, enhancing user experience, ensuring security, maintaining communications, and fulfilling legal obligations. Data may also be used for internal analysis, website optimization, and service customization. At no time will personal data be used for unlawful purposes. All uses of data are consistent with the principles of necessity, proportionality, and transparency as outlined by UAE laws and GDPR requirements.
4. Data Protection and Retention
The administration of the website applies strict technical and organizational measures to protect user data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, restricted access, secure storage, and continuous monitoring of security protocols. Personal data is retained only as long as necessary for the purposes described in this Privacy Policy, after which it will be securely deleted or anonymized. Retention periods are determined by legal requirements in the UAE, contractual obligations, and the nature of the data processed.
5. Transfer of Data to Third Parties
We do not sell or disclose personal data to third parties for commercial purposes. Data may only be shared with trusted third-party service providers under strict contractual agreements to ensure compliance with this Privacy Policy, UAE data protection laws, and GDPR standards. Transfers to third parties are limited to purposes such as technical support, service delivery, or compliance with legal requirements. If data must be transferred outside the UAE, appropriate safeguards are applied to ensure equivalent levels of protection.
6. Use of Cookies
Our website uses cookies to enhance user experience, analyze traffic, and optimize services. Cookies are small text files stored on a user’s device to support personalized experiences and efficient service delivery. We use session cookies, persistent cookies, and third-party cookies under lawful bases. Cookies do not grant unauthorized access to personal data. Users have the right to manage cookie preferences through browser settings and to refuse cookies, though this may limit certain website functionalities.
7. User Rights
Users have the right to access, correct, update, or delete their personal data within the limits of UAE laws and GDPR provisions. Users may also request restrictions on processing, object to data processing, and request data portability. Consent provided for data processing may be withdrawn at any time, subject to lawful requirements. Requests regarding rights may be submitted to the administration of the website, which will respond in accordance with applicable legal frameworks. All rights are respected in line with UAE data protection principles.
8. Changes to the Policy
We reserve the right to amend this Privacy Policy at any time to reflect legal updates, technological advancements, or operational changes. Updates will be published on this page, and users are encouraged to review this policy regularly. Continued use of the website after updates constitutes acceptance of the revised policy. The administration ensures that no changes will reduce user rights under UAE or international law without explicit notice and consent where required.
9. User Consent
By accessing and using our website, users consent to the collection, processing, and storage of their personal data as described in this Privacy Policy. Users acknowledge that data processing will be conducted in compliance with UAE legislation and international standards, including GDPR principles. If a user does not agree with this policy, they are advised not to use the website. The administration values user trust and ensures that consent is respected and withdrawal is always available within lawful frameworks.
🏢 Family Connect
📍 Al Thuraya Tower 1, Office 701, Dubai Media City, Dubai, UAE
📞 +971 4 614 1744